Alternative dispute resolution (ADR) is the possibility available to all consumers to turn to official entities that assist them in resolving or guiding a conflict before initiating legal proceedings in the courts.

Generally, the procedure is as follows: the customer requests a neutral third party to act as an intermediary between themselves and the merchant against whom the complaint is directed. The intermediary may suggest a solution to the complaint, impose a solution on both parties, or bring the parties together to find a resolution.

You may know the concept of alternative dispute resolution by other names: “mediation,” “conciliation,” “arbitration,” or “competent consumer dispute resolution bodies.”

ADR is generally less costly, less formal, and faster than judicial proceedings.

Componatura provides the websites of some of these entities that can help you submit your arguments: